FAQ

Our experts' answers to frequently asked questions about our company and our products.


What is the minimum order quantity per shipment?

Answer

At least one packing unit has to be ordered. Depending on the product this means 20 to 25 kg.

How long does your raw material keep?

Answer

All our products have a best before date, which is indicated on the batch-related analysis. Best before dates vary depending on the product. Some chemical properties cannot be guaranteed beyond the best before date.

What are your warehouse opening hours?

Answer

The opening hours of our warehouses are as follows:

Magnesia GmbH, Max-Jenne-Straße 2 - 4, Industriegebiet Hafen, 21337 Lüneburg, Tel.: +49-4131 / 8710-0 :

The Warehouse is open for delivery and pick-up Monday to Thursday 7:30 to 15:30, Friday 7:30 to 13:00.

Hiller Logistik GmbH & Co. KG, Gebrüder-Heyn-Str. 3 B, Industriegebiet Hafen, 21337 Lüneburg, Tel.: +49-4131/85057-0

The Warehouse is open for delivery and pick-up Monday to Thursday 7:30 to 15:30, Friday 7:30 to 13:00.

What documents do I receive with the goods I have ordered?

Answer

You receive a product specification with every good delivered to you. Pharmaceutical compounds come with a chemical analysis. For dangerous substances and hazardous goods the relevant safety data sheets are provided. Documentation can be sent with the shipment, in advance by e-mail or together with the invoice.

Can I get samples for testing?

Answer

On request, we provide you with samples of the products under consideration and their specifications.

What types of packaging do you offer?

Answer

Most raw materials are shipped in multiwall paper sacks with PE inner bags that hold 20 or 25 kg each. Some products are additionally packed into barrels or boxes.